VideoIdent Flex.

How it works

• 1. User takes a photo of their identity document

  • The end user is guided by the initial automated process to capture photos of the front and back of their ID document, as well as a selfie for proof of ownership.

• 2. User takes a selfie

  • Following instructions from the automated process, the end user captures a selfie for matching against the photo on their ID document.

• 3. Expert connects and asks security questions

  • The end user interacts with the identity expert, choosing their preferred language and responding to security questions asked by the agent.

    The identity expert introduces themselves and asks security questions designed to prevent fraud and identify potential instances of social engineering. They may customize the questions based on the client’s preferences or select from a predefined set of questions.

• 4. Expert undertakes anti-fraud checks

  • The end user follows prompts from the identity expert, which may include performing dynamic movements like waving their hand in front of their face. They need to cooperate with the expert and respond naturally to the prompts.

    The expert agent conducts anti-fraud checks, such as verifying document authenticity, analyzing facial movements during dynamic actions and flagging any suspicious behavior that may indicate a presentation attack. The expert agent verifies the authenticity of the selfie to ensure it matches the photo on the ID document. They may conduct additional checks to detect any signs of manipulation or fraudulent activity.

• 5. Expert checks document security features

  • The end user may be asked to bend the document, cover and uncover security features with their thumb, or tilt the document to check for holograms. They need to follow the expert’s instructions to verify the document’s security features.

    The identity expert examines the document for security features, including checking for paper quality, fonts, damage and validity. They ensure that the document is genuine and not tampered with, conducting expert checks to validate captured data against the document.

• 6. User enters one time passcode

  • The end user enters a one-time passcode for additional security measures, which may be used for device binding or authentication purposes.

    The identity expert oversees the entry of the one-time passcode, ensuring that it is entered correctly and securely.

• 7. Real time decision and customer onboarded

  • Upon successful verification, the end user is onboarded as a customer.

    Identity experts make real-time decisions based on the verification results, with the option of manual reviews by a supervisor if fraud is suspected. Identity experts maintain professionalism and discretion during the verification process, ensuring a seamless experience for the end user while preventing fraudsters from detecting their identification.