We spoke with Florian Werner, CEO of Deutsche Gesellschaft für Glücksspiel (DGGS), the operator behind the JackpotPiraten and BingBong brands, to understand how strict regulatory requirements under the Interstate Treaty on Gambling (GlüStV 2021) are shaping iGaming in Germany.
From the country’s strong focus on player protection to navigating compliance challenges Werner explains how DGGS balances regulation with player experience – and why trusted partners like IDnow are essential for building a sustainable, responsible iGaming market.
As one of Germany’s earliest licensed iGaming operators, DGGS has taken on both the pride and responsibility of setting industry standards. With its JackpotPiraten and BingBong brands, the company is committed to combining entertainment with strong compliance and social responsibility. In this interview, CEO Florian Werner shares how DGGS works with regulators, leverages technology to protect players and adapts to the challenges of one of Europe’s most tightly regulated markets.
Why being first in Germany came with pride – and responsibility
In 2022, DGGS’ JackpotPiraten and BingBong became the first brands to receive a national slot licence from the German regulator, GGL. What did that milestone mean for you as an operator – especially in terms of your responsibility to lead in compliance and player protection?
We were delighted and proud to be the first operator to meet the necessary requirements for entering the German market. At the same time, we are fully aware of the responsibility this entails. That is why we are committed to acting responsibly and have deliberately chosen such an experienced partner as IDnow to stand by our side, supporting us actively in key areas such as player protection, account verification, and the safety of our players.
How does IDnow help you protect your players?
IDnow helps us reliably verify the identity of our players, making sure that no one can play under a false name. At the same time, the solution provides a secure and compliant identity check that effectively prevents underage gaming and fraud. This way, we create a trustworthy and protected environment for all our players.
Why regulation in Germany creates both challenges and opportunities
What were the most significant regulatory and operational challenges you faced in those first months?
The biggest challenges in the regulated German market have remained unchanged since legalization. These primarily include the high tax burdens in Germany, which have a negative impact on payout ratios and the overall gaming experience of virtual slot machines. In addition, requirements such as a €1 stake limit and the mandatory delay between game rounds (the ‘5-second rule’) pose significant challenges. Since many of these regulations were newly introduced under the 2021 Interstate Treaty on Gambling (GlüStV 2021), a meaningful exchange of experiences was initially difficult. However, we are in contact with various industry representatives and remain hopeful for a more attractive offering for German players in the future.
How does the DGGS work with GGL and other regulators to protect players and combat fraud and how does it stay up to date with any regulatory changes to ensure continuous compliance?
We are engaged in regular dialogue on multiple levels, collaborating closely with both industry associations and regulatory representatives. In particular our compliance team maintains an ongoing exchange that we experience as collegial, constructive, and open.
Why technology and trusted partners are the backbone of compliance
What role do trusted technology or identity verification partners play in maintaining your compliance and risk posture?
Verification and identity-check technologies are of vital importance. In Germany, strict regulations rightly govern the handling of personal data. To meet these standards effectively, we rely on experienced external providers whose expertise ensures secure, efficient, and reliable processes at a scale that would not be possible manually.
Why responsible gambling is more than a legal requirement
The German GGL regulation is centred on social responsibility and player protection. What specific measures do you have in place to identify and assist players at risk of gambling harm?
At our online casinos JackpotPiraten and BingBong, we analyze player behavior and ensure a safe gaming experience. If signs of problematic gambling emerge, we are able to reach out directly to the player and if necessary, exclude them from play. As part of the regulated market, we see this consistent and responsible approach as one of our core duties in protecting players.
How do you ensure that your responsible gambling tools are actually effective? Do you measure outcomes or make improvements based on player feedback or behavioral data?
We take responsible gambling very seriously and therefore conduct ongoing monitoring of player activity. If signs of problematic gambling behavior are detected and cannot be changed, we can take a range of measures, including the closure of the player’s account.
Can you describe how the OASIS self-exclusion system is integrated into your platform and how you handle self-excluded or returning players?
Players can exclude themselves at any time directly on our platforms through the OASIS self-exclusion system. In addition, a ‘panic button’ is available, enabling an immediate 24-hour break from play. Once registered with OASIS, players are automatically blocked from accessing our platforms and are prevented from receiving any form of personalized advertising. These measures reflect our strong commitment to responsible gambling and player protection.
What trends are you seeing in player behavior since the introduction of the new regulatory framework?
In international comparison, German legislation for virtual slot games is very strict. Tax rates are set at a high level, which negatively impacts the payout ratios of the games. In addition, there are stake restrictions and a requirement for a minimum game round duration of five seconds. Players view these measures very critically and often turn to the less restrictive and more attractive offerings of the black market. As a result, tax revenues in Germany from virtual slot games have been continuously declining, an unfortunate negative trend.
Transparency is key in regulated markets. How do you communicate responsible gambling features and policy updates to your players in a clear and proactive way?
At Deutsche Gesellschaft für Glücksspiel, raising awareness among players about responsible gaming is a core priority. We follow a dual strategy that goes well beyond legal requirements. In line with regulations, we provide a dedicated information section on our platforms that explains how to use gambling products safely. Clear warnings about potential risks are displayed transparently, and players can access support organizations directly through the links we provide.
Going further, we actively engage our players through a regular newsletter and our innovative Slot Academy. Here, education takes place via live video sessions that continuously address the risks of virtual slot games and promote responsible, informed play.
Why entertainment and responsibility can go hand in hand
Looking ahead, what’s next for DGGS? Are there upcoming developments, features, or goals you’re particularly excited about?
This year we are celebrating the Jackpot Video Awards 2025. The idea for an event together with our players came directly from the community. The Jackpot Video Awards combine entertainment with player protection and are eagerly anticipated by both our team and the players.
Interested in more from our customer interviews? Check out:
- Docusign’s Managing Director DACH, Kai Stuebane, sat down with us to discuss how secure digital identity verification is transforming digital signing amid Germany’s evolving regulatory landscape.
By
Nikita Rybová
Customer and Product Marketing Manager at IDnow
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