We sat down with Carlo Maragliano from digital platform Finologee to explore how financial institutions are getting ready for the evolving regulatory landscape and how they use technology to accelerate their go-to-market while staying audit-ready and resilient.
As new regulations such as eIDAS 2.0, AMLR and DORA reshape the compliance landscape across Europe, financial institutions are under pressure to future-proof their onboarding and KYC processes.
Luxembourg-based Finologee, a leading digital platform operator for the financial industry, is helping banks and payment institutions meet regulatory challenges through its KYC Manager, an orchestration layer that combines flexibility with embedded regulatory readiness. By integrating IDnow’s automated identity verification technology, Finologee enables its clients to accelerate go-to-market, simplify compliance and tailor onboarding journeys across regions. With Carlo Maragliano, Head of Delivery and Customer Success at Finologee, we discussed how technology, automation and orchestration are transforming digital identity at scale.
Navigating the evolving regulatory landscape
Regulations such as eIDAS 2.0, AMLD6 and DORA are coming into force soon. How are the changes brought about by these regulations influencing you and your banking clients’ KYC and digital onboarding priorities?
Heightened regulatory complexity is pushing banks to adopt more modular and future-proof KYC solutions. These upcoming regulations are significantly reshaping compliance priorities for financial institutions. For example, eIDAS 2.0 introduces Qualified Electronic Identity (QeID), which makes interoperability and eID support essential. AMLD6 expands criminal liability and due diligence obligations, which increases the need for granular audit trails and automated, risk-based workflows. And with DORA, operational resilience becomes a key focus, requiring stronger vendor oversight, digital continuity and secure third-party integrations. Finologee’s orchestration layer, combined with IDnow’s embedded identity verification, equips institutions to meet these regulatory shifts without having to re-engineer their core systems.
IDnow’s Automated Identity Verification
IDnow provides a fully automated identity verification solution that integrates seamlessly with Finologee’s KYC Manager. It supports document authentication from more than 215 international issuing authorities, uses AI-driven checks and biometric liveness detection and helps banks and other regulated industries to reduce onboarding times while ensuring full regulatory compliance. This technology enables companies to verify the identities of their users seamlessly and securely.
Ensuring adaptability in a dynamic regulatory environment
How do you ensure that your solutions remain adaptable as regulations and customer expectations continue to evolve?
We’ve built everything on an API-first modular architecture that enables quick adaptation to regulatory shifts. On top of that, Finologee continuously engages with clients to align roadmap priorities with industry changes. The platform is also fully customisable and configurable, so institutions can tailor onboarding flows, verification steps and compliance logic to specific regulatory requirements, customer segments and regional markets without extensive development effort.
Did you know? Over 55% of consumers are more likely to apply for services if the onboarding process is entirely digital, including online identity verification.
The role of automation in scaling operations
What role does automation play in helping banks scale their operations without sacrificing security or compliance?
Automation is really important for all businesses. It reduces dependency on manual reviews, thus lowering both cost and error rates. Automated decisioning also helps apply consistent compliance logic. With real-time workflows, customers can be onboarded faster without sacrificing auditability, while compliance teams gain transparency and control through dashboards and exception handling flows.
What challenges do financial institutions face when trying to scale their compliance and onboarding processes across multiple markets and how does KYC Manager help overcome these hurdles?
Scaling across markets brings several hurdles. Institutions face varying regulatory requirements across countries, different acceptable ID document types and verification standards, and operational silos that slow down onboarding harmonisation. With KYC Manager, we address these challenges through a centralised orchestration layer with localised compliance modules, document coverage across 157 countries enabled by IDnow and a flexible flow builder that allows journeys to be adapted by region or customer type.
Did you know? Banks that increased end-to-end KYC-process automation by 20% saw a triple benefit effect : increased quality-assurance scores by 13%; improved customer experience by reducing the number of customer outreaches per case by 18% and enhanced productivity by increasing the number of cases processed per month by 48%.
In what ways does the integration between Finologee’s KYC Manager and IDnow’s automated identity verification technology enable faster go-to-market for banks and other financial institutions? Can you share a concrete example?
Because identity verification is pre-integrated, deployment timelines are shortened considerably. This means clients such as banks or other financial institutions can launch new services or expand to new markets faster thanks to embedded regulatory readiness.
A concrete example: the IDnow verification flow is especially useful when identifying ultimate beneficial owners (UBOs) and persons with significant control (PSCs), so people who ultimately own or control their company and are legally required to identify during onboarding. If the person responsible for their dossier doesn’t have their IDs, they can trigger an SMS to the phone number of the UBO or PSC to complete the verification directly.
Scaling across markets and customization
How do you support financial institutions in customizing onboarding journeys for different regions or customer segments?
The Finologee KYC platform enables journey segmentation by geography, product line or a risk profile. For instance, workflow logic can automatically route high-risk users to manual review or enhanced due diligence paths.
Looking ahead, what trends do you anticipate will most impact the way banks approach digital identity and compliance at scale?
We see AI and biometrics becoming standard components of fraud prevention. There will also be greater emphasis on accessibility, inclusivity and cross-device onboarding. And more broadly, banks and other financial institutions will be looking to reduce fragmentation through orchestration platforms.
On a personal level, what excites you most about working at the intersection of technology, compliance and financial services? Is there a particular moment or project that made you feel especially proud of the impact you’re making?
For me, it’s seeing how all the pieces come together in practice. One moment that really stood out was supporting a client launch in Luxembourg under tight regulatory deadlines they needed to comply with. It was a great example of how the platform can unlock speed, compliance, and user experience all at once – we successfully implemented KYC Manager within just three months, enabling a fully digital account opening process with no paper or printing requirements. On average, our clients see the submission process reduced to under 10 minutes and conversion rates doubled compared to traditional KYC remediation processes, while substantially lowering human error and workload.
Interested in more from our customer interviews? Check out:
- Docusign’s Managing Director DACH, Kai Stuebane, sat down with us to discuss how secure digital identity verification is transforming digital signing amid Germany’s evolving regulatory landscape.
- DGGS’s CEO, Florian Werner, talked to us about how strict regulatory requirements are shaping online gaming in Germany and what it’s like to be the first brand to receive a national slot licence.
By
Nikita Rybová
Customer and Product Marketing Manager at IDnow
Connect with Nikita on LinkedIn
