FAQ IDnow eSign

Below you will find the most frequently asked questions about IDnow eSign and qualified electronic signature (QES).

With the help of electronic signatures, it’s possible to sign documents, for instance contracts and powers of attorney, online and without paper. That way, the user doesn’t have to fulfill such time-consuming steps as printing, signing and sending the document via post.

With the QES of our cooperation partner DocuSign IDnow eSign fulfills the requirements for qualified electronic signatures (QES). This highest security level of electronic contract signatures is absolutely lcompliant with the law and offers the same legal security as a physical signature on a paper document.

Electronically signing contracts via IDnow eSign is a fastand easy way for users to sign a document. The user checks the document to be signed online. Then, the user verifies his/her identity with the help of his/her identity document, for instance a personal identity card, using the established video identification. The contract can be signed with a click, upon request also with a personal signature by using the mouse or a touchscreen. The entire procedure takes only a few minutes and the user is guided through the entire process by an IDnow ident specialist. In the end, both contract parties receive the electronically signed document as a signed PDF.

Yes. IDnow eSign offers the highest standard of security, the qualified electronic signature (QES). The QES guarantees the same legal security throughout Europe as a physical signature on a paper document.

Yes. With the qualified electronic signature (QES), IDnow eSign can also be used to sign contracts electronically which require the written form according to the Digital Signature Act. This pertains, for instance, to credit agreements, rental agreements or powers of attorney.

Both procedures are options for signing documents online. The difference between the two procedures is in the details:

Advanced Electronic Signature (AES)
Qualified Electronic Signature (QES)
Process for signing a document online X X
Signatory is being identified within the process X X
The identification process is officially certified X
The process will be recognised as evidence in court X X
In case of doubt the reversal of evidence applies, meaning that the court accepts the electronic signature as valid. If the signatory wants to challenge the signature, he bears the burden of proof that the signature is invalid X
The process can be used for signing documents that require the written form X
According to the EU regulation eIDAS the process has to be accepted by all members of the European Union X
The process is being offered by us X X

Both. IDnow eSign supports the qualified electronic signature (QES) as well as the advanced electronic signature (AES).

No. We offer the first Europe-wide procedure that offers the qualified electronic signature (QES) without a card reader or any other special hardware in combination with video identification. Only a conventional computer, smartphone or tablet is required to use IDnow eSign. It is therefore possible for every end user to sign documents via electronic signature.

No. The contract signed with IDnow eSign is sufficient as a PDF and can be used in court in the same manner as a paper contract with a hand-written signature.

Yes. The user is legitimized via video identification as part of the eSign solution. This identification process is performed in accordance with national supervisory authorities like the German BaFin circular 3/2017 (GW), and therefore fulfills the identification obligations in accordance with the Anti Money Laundering Act (AML).

The European Union directive eIDAS regulates the use of electronic signatures in EU-wide trade. It came into effect in July 2016.

Our solutions stand out due to three great advantages: an ideal user experience, leading technology and highest flexibility. Thanks to the distinctive user orientation of our products, companies who establish them in their digital onboarding, profit from a considerably higher conversion rate in comparison to analogue identification processes. The innovative technology that we develop and use, is leading with regard to security and quality aspects. Moreover, by implementing our solutions our partners have the highest level of flexibility. They can integrate the IDnow interface easily into their own website or their iOS or Android apps and decide how deep the integration should go.

For further questions, please contact us.