FAQ IDnow VideoIdent

Below you will find the most frequently asked questions about IDnow VideoIdent and online identification.

Video identification or video legitimation is a modern option for online personal identification. IDnow Video-Ident was officially approved by the German Federal Financial Supervisory Authority (BaFin) as a procedure for legally-compliant remote identification in accordance with the Anti Money Laundering Act (AML) in 2014. The IDnow process is successfully used by a variety of banks, insurance and leasing companies, financial service providers and other companies. In contrast to analogue procedures, for instance Postident, the users can comfortably identify themselves at home or on the way using IDnow Video-Ident. A video connection between the user and an IDnow ident specialist is established, through which the user’s ID card and identity are verified. Online identification via video is completely digital and completed in a few minutes. This achieves significantly higher conversion rates than conventional identification procedures.

The solution has to be approved by each national financial supervisory authority individually. IDnow has been officially approved by the Federal Financial Supervisory Authority of all European countries that approved remote identification itself. It is in accordance with the Money Laundering Act (AML).

Yes. IDnow VideoIdent has been officially approved by the « Kommission für Jugendmedienschutz » (Commission for Youth Media Protection (KJM)) for verifying age online.

Yes. IDnow is the modern alternative to Postident. Your customers can comfortably identify themselves from home or on the go, 7 days a week, without any waiting times at the counter. Of course, you can also continue to offer Postident in addition to Video-Ident as an alternative for identification.

IDnow is proud to offer the video identification solution with the highest conversion rate and acceptance rate on the market. We place great value on the optimization of the product, in order that you achieve an optimal conversion rate. That’s why we have developed new processes for identification from scratch and oriented them toward online media. IDnow runs directly in the nternet browser without any additional software. We also offer native apps for iOS and Android. Throughout the entire process, the user is supported by the tooltips and if there are questions, an IDnow ident specialist will provide personal support via video chat. We thus achieve the highest possible level of customer satisfaction and only need a few minutes for the identification process.

Yes. Your customer data is securely encrypted and stored on high-availability servers in Germany. IDnow relies on the high-security computing center of Noris Network AG in Nuremberg. IDnow complies with the strictest data protection regulations, and was certified for this by the Institute for IT Law. All data is encrypted and transmitted securely. Upon request, any data fields in the recorded IDs can be blackened out in order to act in accordance with the principle of data minimization. We will also gladly work with you in the framework of an order data processing agreement (ODPA).

Yes. You can operate IDnow with ident specialists from your own call center. You will be provided with the software as a software-as-a-service-solution (SaaS). Of course, you can also book IDnow as a full service and let our call center handle the video identifications. The IDnow call center is occupied exclusively by specialists who are comprehensively trained in accordance with the Anti Money Laundering Act (AML) and with respect to professional conduct via video telephony. The call center has strict access controls.

IDnow is available worldwide. IDnow supports identification documents (passports and personal ID cards) in accordance with the common ICAO standard – at the moment in more than 193 countries. Our software and our call center work completely multilingually in German, English, Spanish, French and Italian. If you require additional languages, we can offer this as part of our software-as-a-service-model (SaaS).

For the video legitimation via IDnow Video-Ident, your customers only require:

  • A computer with a webcam or a smartphone or tablet
  • A valid ID document
  • An Internet connection
  • A mobile phone for receiving an activation code via SMS

Our solutions stand out due to three great advantages: an ideal user experience, leading technology and highest flexibility. Thanks to the distinctive user orientation of our products, companies who establish IDnow in their digital onboarding, profit from a considerably higher conversion rate in comparison to analogue identification processes. The innovative technology that we develop and use, is leading with regard to security and quality aspects. Moreover, by implementing our solutions our partners have the highest level of flexibility. They can integrate the IDnow interface easily into their own website or their iOS or Android apps and decide how deep the integration should go.

For further questions, please contact us.